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#ccd7e8;border-radius:6px;padding:9px 10px;min-height:35px;width:100%;max-width:100%}.cc-body textarea{resize:vertical;line-height:1.6}.cc-filters input{min-width:145px}.cc-filters select{min-width:160px}.cc-body :is(button,a,input,select,textarea):focus-visible{outline:3px solid #1874dc;outline-offset:3px}.cc-notice{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid #e1e7f0;border-left:3px solid #ef9a36;border-radius:8px;padding:11px 14px;line-height:1.5;font-size:12px;margin-bottom:18px}.cc-notice.error{border-left-color:#dc3545;color:#a12437}.cc-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:13px;margin-bottom:20px}.cc-kpi{appearance:none;background:#fff;border:1px solid #e2e8f2;border-top:3px solid var(--accent,#4e73df);border-radius:10px;text-align:left;padding:13px 14px;box-shadow:0 3px 10px #20366605;cursor:pointer;min-width:0;color:#2a3b6e}.cc-kpi-top{display:flex;gap:9px;align-items:center;min-height:28px;font-size:11px;font-weight:600}.cc-kpi-top i{background:#eef3fb;border-radius:7px;padding:8px;color:var(--accent,#4e73df)}.cc-kpi strong{display:block;font-size:26px;line-height:1.3;margin:7px 0 3px}.cc-kpi small{font-size:10px;color:#68768d;display:block;line-height:1.5}.cc-supervisor{display:grid;grid-template-columns:minmax(0,1.95fr) minmax(310px,.95fr);gap:18px}.cc-agent{display:grid;grid-template-columns:minmax(230px,.85fr) minmax(390px,1.65fr) minmax(270px,.95fr);gap:18px}.cc-stack{display:flex;flex-direction:column;gap:18px;min-width:0}.cc-card{background:#fff;border:1px solid #e0e7f1;box-shadow:0 3px 12px #263a6010;border-radius:12px;padding:17px;min-width:0}.cc-card>header{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:14px;flex-wrap:wrap}.cc-body h2{font-size:13px;color:#2a3b6e;font-weight:700;margin:0}.cc-body h2 i{margin-right:6px;color:#49629b}.cc-body h3{font-size:13px;color:#2a3b6e;margin:0 0 12px}.cc-badge{display:inline-block;border-radius:5px;background:#edf2fa;color:#526786;padding:4px 7px;font-size:10px;white-space:normal}.cc-badge.warn{color:#975409;background:#fff1d9}.cc-badge.good{color:#067954;background:#e8f7f0}.cc-muted,.cc-foot{color:#64738d;font-size:11px;line-height:1.6}.cc-foot{margin:12px 0 0}.cc-table-wrap{max-width:100%;overflow:auto;border:1px solid #e6ebf3;border-radius:7px}.cc-body table{width:100%;border-collapse:collapse;font-size:12px;margin:0}.cc-body td{padding:11px 10px;border-bottom:1px solid #e8edf5;vertical-align:middle}.cc-body tbody tr:last-child td{border-bottom:0}.cc-body tbody tr:hover{background:#f7faff}.cc-body th{white-space:nowrap}.cc-body .cc-link{border:0;background:none;color:#245db5;font-size:12px;cursor:pointer;text-align:left;padding:3px 0;line-height:1.5;text-decoration:none}.cc-body .cc-link:hover{text-decoration:underline}.cc-search input{max-width:220px}.cc-empty{text-align:center;padding:24px 12px;color:#697890;line-height:1.65;font-size:12px}.cc-list-item{padding:12px 0;border-bottom:1px solid #e8edf5;display:flex;gap:10px;align-items:start}.cc-list-item:last-child{border:0}.cc-list-item>div{min-width:0;flex:1}.cc-list-item strong{font-size:12px;color:#2a3b6e}.cc-list-item small{display:block;font-size:11px;line-height:1.5;color:#64738d;margin-top:4px}.cc-list-icon{display:grid;place-items:center;width:30px;height:30px;background:#eef4fc;color:#416bbb;border-radius:50%;flex-shrink:0}.cc-alert{background:#fff6e7;color:#a45a0b}.cc-quality{display:flex;gap:20px;align-items:center;margin-bottom:12px}.cc-quality strong{font-size:28px;color:#2a3b6e;white-space:nowrap}.cc-quality small{font-size:15px;color:#64738d}.cc-quality p{color:#64738d;font-size:12px;margin:0}.cc-assistant{background:linear-gradient(135deg,#f2f7ff,#fff);border-color:#b8cdee}.cc-assistant p{font-size:12px;line-height:1.7;color:#526686}.cc-assistant textarea{margin:9px 0}.cc-footer{display:flex;justify-content:center;gap:26px;flex-wrap:wrap;padding:24px 0 5px}.cc-footer a{font-size:12px;color:#52688e}.cc-footer i{margin-right:5px}.cc-call-idle{text-align:center;padding:7px 10px 18px}.cc-phone-icon{width:62px;height:62px;font-size:28px;margin:0 auto 15px;border-radius:50%}.cc-call-idle h3{font-size:19px;line-height:1.4;margin-bottom:7px}.cc-call-idle p{font-size:12px;color:#63748e;line-height:1.6;max-width:400px;margin:0 auto 17px}.cc-center{justify-content:center}.cc-call-tools{display:flex;justify-content:space-around;gap:8px;border-top:1px solid #e8edf5;padding-top:17px;flex-wrap:wrap}.cc-call-tools span{display:flex;align-items:center;flex-direction:column;gap:6px;font-size:10px;color:#60718c}.cc-call-tools button{border:1px solid #cbd8ed;border-radius:50%;width:42px;height:42px;color:#2a3b6e;background:#fafcff;font-size:15px}.cc-checklist{padding:0;list-style:none;counter-reset:steps;margin:0}.cc-checklist li{padding:10px 0}.cc-checklist label{flex-direction:row;align-items:center;gap:11px;font-weight:400;font-size:12px}.cc-checklist input{width:17px;height:17px;accent-color:#2e73da}.cc-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.cc-form-grid .wide{grid-column:1/-1}.cc-body form{display:flex;flex-direction:column;gap:14px}.cc-steps{display:flex;justify-content:space-between;gap:8px;background:#f5f8fd;padding:10px;border-radius:7px;font-size:10px;color:#49628b}.cc-close{background:#f5f7fb;border-radius:8px;padding:14px}.cc-close .btn{margin-top:12px}.cc-case-title{font-size:16px;font-weight:700;color:#2a3b6e}.cc-avatar{width:54px;height:54px;border-radius:50%;display:grid;place-items:center;background:#e7effc;color:#2362b4;font-size:19px;font-weight:700;flex-shrink:0}.cc-customer-name{display:flex;gap:12px;align-items:center;margin-bottom:17px}.cc-body dl{display:grid;grid-template-columns:auto 1fr;gap:10px;font-size:12px;margin:12px 0}.cc-body dt{font-weight:400;color:#64738d}.cc-body dd{margin:0;text-align:right;overflow-wrap:anywhere}.cc-resource{display:flex;gap:10px;align-items:center;padding:12px 0;border-bottom:1px solid #edf0f6;color:#315887;font-size:12px}.cc-resource span{flex:1}.cc-demand{display:flex;align-items:end;gap:8px;height:135px;padding:10px;overflow-x:auto}.cc-bar{flex:1;min-width:34px;max-width:70px;background:#ecf4ff;border:0;border-radius:5px 5px 0 0;position:relative;color:#2a3b6e;cursor:pointer;padding:8px 2px;border-top:3px solid #17a2b8}.cc-bar small{display:block;font-size:10px;margin-top:8px}.cc-body dialog{width:min(760px,calc(100vw - 28px));max-height:90vh;overflow:auto;border:1px solid #dbe4f1;border-radius:13px;padding:22px;background:#fff;color:#263452;box-shadow:0 20px 80px #14274544}.cc-body dialog::backdrop{background:#18284470}.cc-body dialog>header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;gap:10px}.cc-icon-button{border:1px solid #dce4f0;border-radius:7px;background:#f7f9fd;color:#2a3b6e;font-size:22px;width:34px;height:34px;cursor:pointer}.cc-body #dialog-error{color:#b52d42;font-size:12px;margin:12px 0 0}.cc-dialog-tabs{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}.cc-option-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.cc-provider{border:1px solid #dbe4f2;border-radius:9px;padding:16px;background:#f8faff}.cc-provider p{font-size:12px;line-height:1.7;margin-bottom:0}.cc-body #toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);border-radius:8px;background:#2a3b6e;color:#fff;padding:12px 20px;max-width:calc(100vw - 24px);box-shadow:0 5px 30px #22335544;z-index:99999}.cc-status-line{padding:9px 0;font-size:12px;color:#64738d}.cc-body .cc-detail-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.7}.cc-body .cc-kpi:hover{box-shadow:0 4px 14px #263a601a}
@media(min-width:1550px){.cc-card{padding:20px}.cc-page{padding:26px 32px}.cc-agent{grid-template-columns:1fr 1.8fr 1fr}}
@media(max-width:1200px){.cc-kpis{grid-template-columns:repeat(3,1fr)}.cc-agent{grid-template-columns:1fr 1.8fr}.cc-agent>aside:last-child{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr}.cc-heading{gap:14px}.cc-supervisor{grid-template-columns:minmax(0,1.6fr) minmax(285px,1fr)}}
@media(max-width:800px){.cc-page{padding:16px}.cc-heading>.cc-actions{margin-left:0}.cc-toolbar{align-items:stretch;flex-direction:column}.cc-filters>label{flex:1}.cc-supervisor,.cc-agent{grid-template-columns:1fr}.cc-agent>aside:last-child{grid-column:auto;display:flex}.cc-agent>div{grid-row:1}.cc-card{padding:15px}.cc-kpis{gap:9px}.cc-kpi{padding:10px}.cc-kpi strong{font-size:23px}.cc-footer{gap:17px}.cc-heading h1{font-size:22px}.cc-agent .cc-call-tools{gap:12px}}
@media(max-width:480px){.cc-kpis{grid-template-columns:1fr 1fr}.cc-form-grid,.cc-option-grid{grid-template-columns:1fr}.cc-form-grid .wide{grid-column:auto}.cc-heading p{line-height:1.7}.cc-heading>.cc-actions{width:100%}.cc-toolbar{gap:12px}.cc-filters .btn{width:100%}.cc-body dialog{padding:16px}.cc-call-tools button{width:37px;height:37px}.cc-body table{min-width:580px}.cc-steps{flex-wrap:wrap}.cc-kpi-top{font-size:10px}.cc-heading .cc-switch{width:100%}.cc-switch a{flex:1;text-align:center}}
.cc-body tbody tr{animation:none;opacity:1}.cc-body[data-view="agent"] .cc-kpis{grid-template-columns:repeat(4,minmax(0,1fr))}@media(max-width:800px){.cc-body[data-view="agent"] .cc-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}

.cc-dialpad{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;max-width:300px;margin:auto}.cc-dialpad .btn{min-height:50px;font-size:20px}
.cc-body tbody,.cc-body tbody tr{background:#fff}.cc-body tbody tr:hover{background:#f7faff}.cc-body td{background:transparent}